Privacy Policy

01 Introduction

TLCasino ("we", "us", "our") operates the online gaming and sports betting platform accessible at https://tlcasino.cam (the "Platform"). This Privacy Policy describes how TLCasino collects, uses, stores, shares, and protects personal data in connection with your use of the Platform.

This Policy applies to all individuals who visit, register on, or transact through the TLCasino Platform, including players based in Malaysia and any other jurisdiction from which the Platform is accessed. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read together with TLCasino's Terms & Conditions and Responsible Gambling Policy, both of which form part of your overall agreement with TLCasino.

02 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or can be used to identify a natural person, directly or indirectly, including but not limited to name, date of birth, email address, phone number, residential address, payment details, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transmission, alteration, or deletion.
• "Data Controller" refers to TLCasino, as the entity that determines the purposes and means of processing your personal data.
• "Data Processor" refers to any third party engaged by TLCasino to process personal data on our behalf (e.g., KYC verification providers, payment processors).
• "Cookies" means small data files placed on your device by a website to store information about your visit and browsing preferences.
• "KYC" (Know Your Customer) refers to identity and address verification procedures required under anti-money laundering regulations.
• "Player" or "User" means any individual who registers an account on, or accesses, the TLCasino Platform.

03 Data We Collect

TLCasino collects the following categories of personal data in connection with your use of the Platform:

3.1 Identity & Account Data

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify that you are aged 21 or above)
• Nationality and country of residence
• Username and password (stored in encrypted form)
• Profile information you provide during registration

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (including city — e.g., Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru)

3.3 Financial & Payment Data

• Payment method type (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, cryptocurrency wallet address)
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history
• Bank account or e-wallet account identifiers (for withdrawal matching purposes)

3.4 KYC Documentation Data

• Copies of government-issued identity documents (MyKad, Passport, Driver's Licence)
• Proof of address documents (utility bills, bank statements issued within 3 months)
• Selfie photographs submitted for identity verification

3.5 Technical & Usage Data

• IP address and geolocation data
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Login timestamps and activity logs
• Betting and gaming history

3.6 Communications Data

• Live chat transcripts and email correspondence with our support team
• Feedback, complaint records, and dispute correspondence
• Marketing preference settings (opt-in or opt-out status for promotional communications)

04 How We Collect Data

TLCasino collects personal data through the following means:

• Direct provision by you: Information you submit when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies as you interact with the Platform.
• Third-party sources: Where necessary for KYC or fraud prevention purposes, we may receive data about you from identity verification service providers, credit reference agencies, or fraud screening databases.
• Payment processors: Confirmation data received from payment processing partners (e.g., FPX gateway, e-wallet providers) when you initiate transactions.

05 How We Use Your Data

TLCasino uses your personal data for the following purposes:

06 Legal Basis for Processing

TLCasino processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with our KYC, AML, and regulatory obligations under our international gaming licence.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gambling monitoring, and analytics — where such interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications, where you have given explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing & Disclosure

TLCasino does not sell or rent your personal data. We may share your data with third parties only in the following circumstances:

7.1 Service Providers & Data Processors

We engage third-party service providers to support Platform operations. These include identity verification (KYC) providers, payment processors (including FPX gateway operators, e-wallet providers, and cryptocurrency processing services), fraud detection services, and cloud hosting providers. All such processors are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards.

7.2 Regulatory & Law Enforcement Authorities

TLCasino may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, legal process, or our licensing obligations. This includes reporting obligations under anti-money laundering (AML) frameworks.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of TLCasino's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

7.4 Responsible Gambling Partners

Where you request self-exclusion or where TLCasino identifies problem gambling indicators, limited data may be shared with affiliated responsible gambling programmes or regulatory self-exclusion registers as required.

08 Data Retention

TLCasino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, to satisfy AML and licensing compliance obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with international AML standards.
• KYC documentation: Retained for a minimum of five (5) years from the date of verification or Account closure, whichever is later.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless subject to an active dispute or investigation.
• Technical and usage data: Typically anonymised or deleted after twelve (12) months, except where retained for security or fraud investigation purposes.

Where data is no longer required for legal, regulatory, or operational purposes, TLCasino will securely delete or anonymise it.

09 Cookies & Tracking Technologies

TLCasino uses cookies and similar technologies on the Platform. The following categories of cookies may be placed on your device:

• Essential Cookies: Strictly necessary for the Platform to function, including session management, login authentication, and security. These cannot be disabled without affecting Platform functionality.
• Analytics Cookies: Used to understand how players interact with the Platform — which pages are visited, how long sessions last, and where users navigate. Data is aggregated and used to improve Platform performance and user experience.
• Preference Cookies: Store your Platform preferences such as language settings, display preferences, and notification configurations.
• Security Cookies: Used to detect and prevent fraudulent activity, automated abuse, and multiple account creation from the same device.

TLCasino does not use third-party advertising or retargeting cookies. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies may impair Platform functionality.

10 Data Security

TLCasino implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encrypted storage of passwords and sensitive account credentials
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Regular security audits and penetration testing of Platform infrastructure
• Intrusion detection systems and automated anomaly alerting
• Staff training on data protection and secure data handling procedures

While TLCasino takes all reasonable precautions, no system of data transmission or storage can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, TLCasino will notify affected players as required by applicable law.

11 Your Data Rights

As a player on TLCasino, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

Please note that certain rights may be subject to limitations where processing is required for legal compliance, fraud prevention, or the performance of our contractual obligations to you. TLCasino will always explain any such limitations clearly when responding to your request.

12 Protection of Minors

TLCasino's Platform is strictly intended for individuals aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21. Date of birth is collected at registration, and identity documents submitted for KYC verification are checked to confirm that each account holder meets the minimum age requirement.

If TLCasino discovers that personal data belonging to a person under the age of 21 has been collected, that data will be deleted and the associated account will be suspended immediately, in accordance with our Terms and Conditions.

Parents and guardians who believe their child may have accessed TLCasino should contact us immediately at [email protected] so that appropriate action can be taken without delay.

13 International Data Transfers

TLCasino may store or process personal data in countries other than Malaysia, including the jurisdiction in which TLCasino holds its gaming licence and the locations of our third-party service providers. Where personal data is transferred internationally, TLCasino ensures that appropriate safeguards are in place — including contractual data processing agreements with processors — to protect your data to a standard equivalent to the protections described in this Policy.

By using the TLCasino Platform, you acknowledge and consent to such international transfers as described above.

14 Changes to This Privacy Policy

TLCasino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. The date of the most recent revision is displayed at the top of this page.

Where changes are material — for example, if we introduce a new purpose for processing your data or change the way we share data with third parties — we will notify you by email or by a prominent notice on the Platform before the changes take effect. Your continued use of the Platform following the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.

15 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how TLCasino has handled your personal data, please contact us through the following channel:

When submitting a data rights request, please include your full name, registered email address, and a description of your request so that we can process it efficiently. We may need to verify your identity before actioning any request involving access to, correction of, or deletion of personal data.

If you are not satisfied with TLCasino's response to a privacy complaint, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.